Products — Lumina CX OS
The Complete Platform

Five Modules. One Unified Platform.

Every tool your team needs to automate CX, qualify leads, stay compliant, and grow revenue — all working together out of the box.

🤖 SOPHIA AI

Your 24/7 AI Customer Experience Agent

Sophia handles inbound calls, chats, SMS, email, Facebook, and Instagram — qualifying leads, booking appointments, and escalating to humans exactly when it matters.

  • Omnichannel — SMS, Live Chat, WebChat, Email, Facebook Messenger, Instagram DM
  • Lead qualification — captures business type, volume, pain points, and readiness to buy
  • Appointment booking — books directly into your calendar, sends confirmations via SMS and email
  • Smart escalation — hands off to a human agent when a prospect is ready to buy or needs support
  • TCPA compliant — AI disclosure, STOP/HELP handling, consent logging built in
  • White-label ready — fully brandable name, personality, and instructions for resellers
See Sophia in Action

Live Channels

📱SMS
💬Live Chat
🌐WebChat
📧Email
💙Facebook
📸Instagram
24/7
Availability
<3s
Response time
15
Max messages/session
📊 AI OPS PRO

Real-Time Operations Intelligence

Stop managing your call center by gut feel. AI Ops Pro gives you a live dashboard of every interaction, outcome, agent performance metric, and ROI indicator — powered by AI analysis.

  • Call disposition tracking — Booked, Transferred, Hot/Urgent, Callback, Nurture, None — every call logged
  • Real-time sentiment analysis — AI reads customer sentiment across all channels instantly
  • Agent performance scoring — track conversion rates, handle time, and escalation triggers per agent
  • Post-call automation — triggers follow-up workflows automatically based on call outcome
  • Pipeline visibility — see every lead’s journey from first contact to closed deal
  • ROI dashboard — cost per interaction, revenue attributed to AI, agent efficiency scores
See AI Ops Pro Live

Live Operations Dashboard

847
Interactions today
68%
AI resolution rate
$12.4k
Revenue attributed
4.8★
Avg CSAT score
LIVE ALERTS
✅ Demo booked — James H. (Hot lead, restaurant vertical)
⚠️ Escalation triggered — Contact requested human agent
💰 REVENUE OS

Turn Every Inbound Lead into Booked Revenue

Revenue OS is your AI-powered lead qualification and appointment-setting engine. Stop losing leads to slow follow-ups and manual processes — automate from first touch to closed deal.

  • AI lead scoring — automatically scores every lead on fit, intent, and urgency
  • Multi-step qualification — Sophia gathers business type, volume, budget, and timeline before handoff
  • Automated nurture sequences — email + SMS drip campaigns for leads not ready to buy today
  • Appointment automation — books, confirms, and reminds prospects automatically
  • Pipeline management — moves opportunities through your sales pipeline based on AI signals
  • No-show recovery — automated re-engagement for missed demos and cancelled appointments
See Revenue OS Demo

Revenue Pipeline — This Month

New Leads Qualified142
Demos Booked (AI)38
Proposals Sent21
Revenue Closed$48,200
🔒 COMPLIANCE OS

Built for Regulated Industries

Healthcare, energy, insurance, and financial services clients can't afford compliance gaps. Compliance OS gives you TCPA, HIPAA, and CCPA-ready workflows out of the box.

  • TCPA consent management — SMS opt-in logging, STOP/HELP handling, consent timestamps
  • HIPAA-ready workflows — PHI handling guidelines, BAA support, data minimization protocols
  • Third Party Verification (TPV) — automated TPV flows for energy/utilities sales compliance
  • Call recording compliance — recording consent, storage policies, and retention rules
  • AI disclosure automation — every AI interaction opens with required regulatory disclosure
  • Audit trail — every interaction logged with timestamp, channel, consent status, and outcome
Talk to a Compliance Expert

Compliance Status

TCPA Ready HIPAA Workflow CCPA Logging TPV Automation AI Disclosure Consent Timestamp Opt-Out Instant Audit Trail
✅ Compliance Score: 98/100
All TCPA consent records current. 0 opt-out violations in last 90 days. AI disclosure active on all channels.
Industry Solutions

Vertical Packs

Pre-built AI workflows, scripts, and compliance rules for your specific industry. Deploy in days, not months.

🍽️

Restaurant & Hospitality

Reservation management, order status, hours/location questions, loyalty program enrollment, and review requests — all automated.

+$149/mo
🏥

Healthcare & Clinics

Appointment scheduling, intake forms, insurance verification questions, prescription refill routing, and HIPAA-ready patient messaging.

+$149/mo

Energy & Utilities

TPV-compliant enrollment flows, service inquiry routing, outage communication, rate plan inquiries, and regulatory disclosure automation.

+$149/mo
🛡️

Insurance

Quote request qualification, policy inquiry routing, claims first notice of loss, renewal reminders, and licensed agent escalation triggers.

+$149/mo
🏨

Property Management

Maintenance request intake, showing scheduling, lease renewal outreach, tenant FAQ automation, and emergency escalation routing.

+$149/mo
👥

Custom Vertical

Don’t see your industry? We build custom vertical packs tailored to your specific workflows, compliance requirements, and customer journey.

Contact us for pricing
Ready to Start?

See Every Module Live in One Demo

30 minutes. Your specific use case. No slides — just a live walkthrough of Sophia AI, AI Ops Pro, and the modules that matter to your business.

Book My Free Demo →