Lumina CX OS ships with pre-built Vertical Packs for the industries we know best. Same platform. Same Sophia AI. Configured for your compliance requirements, customer journey, and workflows out of the box.
Sophia AI handles your front-of-house calls, online inquiries, and follow-ups 24/7 — so your staff can focus on delivering exceptional guest experiences instead of answering the phone.
AI books, confirms, modifies, and cancels reservations automatically via phone, SMS, and chat
Instantly answers your most common guest questions 24/7 without tying up staff
Post-visit SMS follow-ups that drive 5-star Google reviews automatically
Sophia enrolls guests in your loyalty program and sends personalized offers
Qualifies catering leads, captures event details, and routes to your events team
Sophia AI handles patient scheduling, intake routing, and common clinical inquiries while respecting patient privacy. Enterprise plans include HIPAA-ready workflows and Business Associate Agreement (BAA) support.
Books, confirms, and reminds patients automatically — reducing no-shows by up to 40%
Sophia sends intake forms via SMS before appointments and follows up on completion
Handles common insurance and coverage questions, routes complex queries to billing staff
Captures refill requests and routes to the appropriate provider or pharmacy workflow
PHI handling guidelines, consent logging, and data minimization built into every interaction
Energy and utilities companies face strict regulatory requirements on every customer enrollment. Sophia AI automates TPV (Third Party Verification) flows, handles service inquiries, and ensures every interaction meets compliance standards.
Fully automated Third Party Verification flows that meet regulatory requirements for energy enrollment
Handles billing questions, service area lookups, and outage reports instantly
Proactive SMS notifications for outages and restoration updates to affected customers
Explains plan options, captures upgrade interest, and routes to human agents for complex decisions
Required disclosures delivered consistently on every call and chat — fully documented and logged
Sophia AI qualifies inbound insurance leads, routes policy inquiries to licensed agents, and automates renewal outreach — while keeping every interaction compliant with state insurance regulations.
Captures coverage type, budget, current carrier, and renewal date before routing to a licensed agent
Handles common coverage questions and routes complex queries to the right licensed specialist
Captures initial claim details via AI, logs everything, and routes to your claims team immediately
Automated SMS and email renewal campaigns 60 days before policy expiration
Sophia identifies when a licensed agent is required and escalates instantly — staying compliant
Sophia AI handles tenant inquiries, maintenance requests, and showing scheduling 24/7 — so your property managers can focus on relationships and occupancy instead of fielding calls.
Captures issue type, urgency, and unit number — logs and routes to the right vendor or staff
Books property showings directly into your calendar, sends confirmations and reminders automatically
Automated renewal campaigns 90 days before lease expiration with incentive offers
Answers common tenant questions about parking, amenities, policies, and payment 24/7
Identifies emergency maintenance situations and escalates to on-call staff immediately
If your industry isn’t listed above, we can build a custom Vertical Pack tailored to your specific workflows, compliance requirements, and customer journey. We’ve worked across financial services, automotive, home services, legal, and more.
30 minutes. We’ll show you Sophia AI handling your specific customer scenarios — live, with your vertical’s workflows.
Book My Industry Demo →