1. Acceptance of Terms
By accessing luminacxos.com or using Lumina CX OS, including Sophia after-hours voice and related SMS, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site or the service.
2. Who we are
Lumina CX OS is operated by Call Center Resources LLC, a Wisconsin limited liability company (“CCR,” “we,” “us”). We provide after-hours AI voice, appointment handling, customer-care SMS, and related tools to U.S. businesses. Paid plans are Core, Success, and Pilot, as described on the pricing page and in the order.
3. The service — and what it is not
- Sophia is an AI voice agent. She identifies as AI. We do not hide synthetic voice.
- After-hours calls may be recorded. We keep audio, a transcript, and a written summary in CCR’s platform so the line can book or log the request and so we can support the account.
- Emergency vs bookable routing is set per account. This is not 911, not emergency dispatch, and not a promise that a live human answers every call.
- This is not a HIPAA Notice of Privacy Practices and it is not a Business Associate Agreement. A healthcare or insurance deployment that may involve PHI is quoted separately and only proceeds if counsel and a signed BAA say so.
If someone needs emergency help, they should call 911. Sophia is not a substitute for emergency services.
4. Plans, payment, and Pilot
- Fees, setup, and monthly rates are those on the order or the live pricing page at the time you buy.
- Core and Success are paid subscriptions. Unless the order says otherwise, they renew until cancelled.
- Pilot is a paid trial of the live line. Pilot fees are not a credit toward Core or Success unless a signed order says so.
- You are responsible for taxes. Chargebacks and unpaid invoices may result in suspension of the number and the line.
- Cancel in writing to [email protected]. Access continues through the paid period already billed unless the order says otherwise.
5. SMS / text messaging
By opting in to SMS from Lumina CX OS (Call Center Resources LLC), you agree to the following:
- Program description: Customer-care messages such as appointment confirmations, “tech will call” notices, support replies, and service updates related to your account or inquiry. This is not a sold marketing list.
- Opt-in methods: Website chat, the Client Kickoff form, a checked consent box on a Lumina form, or another written opt-in we record. We keep the time and method of consent.
- Frequency: Follows the live account (confirmations and follow-ups). There is no “5 messages per month” cap on a live line. Message and data rates may apply.
- Opt-out: Reply STOP to any message. You get one confirmation and then we stop. Reply HELP or email [email protected].
- No third-party sharing for their marketing: We do not sell, rent, or share SMS opt-in data or mobile numbers with third parties or affiliates for their marketing or promotional use.
- Carriers: AT&T, T-Mobile, Verizon, and other major U.S. carriers. Support can vary.
If you are a business customer using Sophia to text