Last updated: June 29, 2026 • Effective: June 29, 2026
By accessing luminacxos.com, using the Lumina CX OS platform, or engaging with Sophia AI, you (“User,” “Client,” or “you”) agree to these Terms and our Privacy Policy, incorporated herein by reference. If you are using the platform on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
Lumina CX OS provides AI-powered customer experience (CX) software-as-a-service (SaaS), including but not limited to:
3.1 You must be at least 18 years of age to use our services.
3.2 You agree to provide accurate, complete, and current information during registration and to update it as necessary.
3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
3.4 You agree to notify us immediately at [email protected] of any unauthorized use of your account.
Services are offered on a monthly or annual subscription basis. Current plans:
Subscriptions are billed in advance on a recurring basis. By subscribing, you authorize us to charge your payment method on each billing date.
We may modify pricing with 30 days written notice. Continued use after the effective date constitutes acceptance.
Monthly subscriptions are non-refundable. Annual subscriptions are non-refundable but may be transferred to a new account owner upon request and Company approval.
Accounts with failed payments will have service suspended after 7 days and terminated after 30 days without payment. We are not liable for data loss resulting from account termination due to non-payment.
You agree NOT to use the Lumina CX OS platform to:
Specifically, you agree to:
You agree that when using Sophia AI to interact with your customers and prospects, you will ensure that:
8.1 Our IP: All platform code, AI models, workflows, interfaces, branding, and content created by us remain the exclusive property of Call Center Resources LLC. Nothing in these Terms transfers any intellectual property rights to you.
8.2 Your Content: You retain ownership of all data, content, and materials you upload or create within the platform. By using our platform, you grant us a limited license to process your content solely to provide the services.
8.3 Feedback: Any feedback or suggestions you provide may be used by us without compensation or attribution.
8.4 White-Label Partners: White-label rights are governed by a separate White-Label Partner Agreement. Unauthorized white-labeling is a material breach of these Terms.
Each party agrees to keep confidential all non-public information received from the other party in connection with these Terms, and to use such information only as necessary to perform obligations under these Terms. This obligation survives termination for 3 years.
THE LUMINA CX OS PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES.
AI-generated content from Sophia AI may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and validating AI outputs before acting on them.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALL CENTER RESOURCES LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Call Center Resources LLC and its members, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law including TCPA; (d) your infringement of any third-party rights; or (e) any content you submit through the platform.
13.1 These Terms remain in effect for the duration of your subscription.
13.2 You may cancel your subscription at any time with 30 days written notice.
13.3 We may suspend or terminate your account immediately for material breach of these Terms, including but not limited to TCPA violations, non-payment, or illegal use.
13.4 Upon termination, your right to access the platform ceases immediately. We will retain your data for 90 days post-termination, after which it may be permanently deleted.
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles. Any dispute arising under these Terms shall first be subject to good-faith negotiation for 30 days. If unresolved, disputes shall be submitted to binding arbitration in Superior, Wisconsin under the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.
We may update these Terms with 30 days written notice via email or platform notification. Continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree to material changes, you may cancel your subscription before the effective date.
These Terms, together with our Privacy Policy and any applicable Order Forms, White-Label Partner Agreements, or Business Associate Agreements, constitute the entire agreement between you and Call Center Resources LLC regarding the Lumina CX OS platform and supersede all prior discussions and agreements.
For questions regarding these Terms: