No hidden fees. No per-seat charges. No surprise invoices. Start small and scale as you grow.
For small businesses ready to automate their first CX touchpoints
For growing businesses with multi-channel CX and revenue goals
For regulated industries and high-volume contact center operations
All plans include a 30-day onboarding period. Setup fees waived for annual commitments. Talk to us about annual pricing →
Add specific modules to any tier. Mix and match to build exactly what your business needs.
AI lead scoring, qualification sequences, and appointment-setting automation
TCPA, HIPAA-ready workflows, TPV, call recording compliance, and audit trail
Pre-built AI workflows for your industry (Restaurant, Healthcare, Energy, Insurance, Property)
Real-time AI suggestions for live human agents during active conversations
We build and train a custom AI knowledge base from your documents and FAQs
Enhanced compliance documentation, BAA support, and security review package
Additional AI interactions beyond your plan’s monthly limit
Full Lumina CX OS platform licensed for resale under your own brand
| Feature | Starter $299/mo |
Professional $599/mo |
Enterprise $1,499/mo |
|---|---|---|---|
| Sophia AI channels | SMS + Chat | All 6 | All 6 |
| Monthly AI interactions | 1,000 | 5,000 | Unlimited |
| Automated workflows | 3 | 10 | Unlimited |
| AI Ops Pro dashboard | Basic | ✔ Full | ✔ Full |
| Revenue OS | – | ✔ | ✔ |
| Compliance OS | – | – | ✔ |
| Agent Assist AI | – | – | ✔ |
| HIPAA-ready workflows | – | – | ✔ |
| White-label | – | – | ✔ |
| Dedicated success manager | – | – | ✔ |
| Support | Email 48hr | Priority 24hr | SLA Guaranteed |
No setup fees for monthly plans. For Enterprise, we provide a custom onboarding program at no additional charge. Annual commitments waive setup fees entirely.
Yes — upgrade or downgrade anytime. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.
Each AI-handled message exchange (inbound + response) counts as one interaction. Human-handled conversations do not count against your limit.
Yes — annual plans include 2 months free (equivalent to ~17% savings). Contact us for annual pricing and multi-location discounts.
All industries. We have pre-built Vertical Packs for Restaurants, Healthcare, Energy, Insurance, and Property Management. Custom verticals available on request.
Enterprise plans include our HIPAA-ready workflow configuration. We support BAA execution with qualifying healthcare clients. Contact us for compliance specifics.
Yes — Enterprise clients and White-Label Partners can fully rebrand Lumina CX OS with their own name, logo, colors, and contact info. See our Reseller program.
Cancel anytime with 30 days notice. No cancellation fees on monthly plans. Annual plans are non-refundable but transferable.
Book a 30-minute demo and we'll recommend the exact plan and modules for your business — no pressure, no obligation.
Book My Free Demo →